Joe Andrieu: "Only in the simplest commodity markets is pricing ever the sole factor. Whether you focus on relationships and conversations or the 20th century model of brand-driven differentiation, there are lots of factors that influence a transaction at least as much, if not more, than price."
You can find the whole conversation here. Worth a read.
Hi Christopher,
I run a 'how to make your users happy' blog and I was glad to come across your blog. I also wrote a post about your blog and how adding 'social' to the word customer brings in a deeper meaning. Its about relationships and not just trade.
Thank You
Santosh
Posted by: Santosh Maharshi | March 07, 2008 at 09:12 PM