The Best Policy

"Be open with customers. Be honest always, and let them into your business. The huge upside to your customers “getting involved” is that they will come with terrific ideas that will grow your business and customer loyalty." - Kim Proctor

Comments

[Graham Hill]

Chris

As Sam Walton said, "Customers have all the best ideas. They also have all the money". Food for thought.

Graham Hill
Independent CRM Consultant
Interim CRM Manager

[Joe]

Any lesser approach would be similar to swimming against the current.