The Social Customer Manifesto: Spoiling The Whole Barrel

February 15, 2007

Spoiling The Whole Barrel

the apple that was
by danial_cosman

Paul Sweeney: "Could one disgruntled bully wreck an entire customer service team? William Felps and Terence Mitchell of the University of Washington Business School think so."

Feb 15, 2007 10:46:20 PM

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