The Social Customer Manifesto: Ow, That's My Foot I Just Shot

May 12, 2005

Ow, That's My Foot I Just Shot

Another great nugget from Fastlane from the post referenced here:

"My wife and I have had our share of issues with different dealerships. During our last purchase, in 2001, we were ready to close the deal on a Trailblazer. The salesman was great. However, before we could close we had to talk to the warranty salesperson. She would not take no for an answer. Good thing too. She convinced us that the vehicle was of such poor quality that it would require a $1000+ extended warranty. In fact, she was so convincing that we decided against the purchase and walked out of the dealership." (emphasis added)

Heh. Oops.

May 12, 2005 9:50:22 AM | sales effectiveness, so-called CRM, social customer

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